Given my previous experience with the sales people from the dealer, I saw little need in contacting the dealer for a new device. I decided to approach the companies that manufactured them, namely, Ricoh, Fuji-Xerox and Canon. The differences in approach of the sales teams was considerable for the latter two principals.
I found that the turnover in the sales staff of these companies dealing in copier and document imaging was massive. Many of the sales people who visited me were no longer with the company. I had tried calling them with the stack of business cards they gave me when they visited me time and again over the years. These sales people were likely to be under great pressure to achieve a certain level of sales and many had departed on not being able to deliver their quota.
I had also found the majority of the sales pitch of these people wanting with a number of them not appearing to understand their product and the options for leasing, hire-purchase and outright purchase.