When I was at the Novus Cafe last year, the food and service were alright. My sisters who were there recently this year had warned me of the poor service there but I had not heeded as my previous experiences were alright.
Last night, I went to the National Musuem to catch 'Radio On' which was slated to start at 7:30 pm. At 7:03 pm, I was at WA Café or Novus with my friends. We ordered drinks and ready-made food like a pie. Well, at 7:25 pm, the drinks which were bottled mineral water had come but nothing else. Oh dear. The bill was impossible. It was just not coming after 10 minutes or more. The situation there was a complete mess.
I doubt if I would ever be returning to this establishment again. These people, meaning the management, really would need to sort out their processes and make things work. I wouldn't blame the counter staff or service staff.
Meanwhile, the choices in the menu had shrunk. There were no longer much real food left apparently.